handifable.com

Refund and Returns Policy

Thank you for shopping at Handifable. We value your satisfaction and want to ensure a transparent and fair refund and returns process. Please read this policy carefully before making a purchase.

1. Returns Eligibility

We accept returns for non-customized, unused, and unopened items under the following conditions:

  • You must submit a return request within 7 days of receiving your order
  • The item must be in its original condition and original packaging
  • Proof of purchase (order number or receipt) is required

Items returned without prior approval may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or personalized products
  • Digital products or downloadable items
  • Items that have been used, damaged, or altered after delivery
  • Clearance or final sale items (if clearly marked)

3. Return Shipping Costs

  • Customers are responsible for return shipping costs, except in cases where:
    • The item is defective
    • The item is damaged upon arrival
    • The wrong item was sent

In these cases, Handifable will cover the return shipping cost or offer a replacement or refund.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, we may request:

  • Clear photos or videos of the item
  • Photos of the original packaging

Once confirmed, we will arrange a replacement or issue a full refund at no additional cost.

5. Refunds

Once your return is approved and the item is received and inspected:

  • Refunds will be issued to the original payment method
  • Refunds are processed within 3 business days
  • Processing time may vary depending on your payment provider or bank

Shipping fees (if applicable) are non-refundable, unless the return is due to a quality issue or our error.

6. Order Not Received

If your order has not arrived within a reasonable time frame, please contact us.
After verification with the shipping carrier, we will offer a replacement or refund if the package is confirmed as lost.

7. How to Request a Return or Refund

To initiate a return or refund, please contact us through one of the following methods:

Please include:

  • Your order number
  • A brief description of the issue
  • Photos or videos if applicable

8. Policy Updates

Handifable reserves the right to update or modify this policy at any time.
Any changes will be posted on this page and take effect immediately.